Complaints

Email is enough. You do not need to phrase it formally.

Write to support@learnformula.com with what happened, when, and the page or email it relates to.

What we will do

We read every complaint. We look at what happened and write back.

Acknowledgement and resolution times

Published acknowledgement and resolution times are not set yet. They will appear here when we publish a service-level commitment.

Course or credit disputes

If the complaint is about whether an hour or a certificate counts for your board, write to us first. Your regulator's own published rule is the authority. We will cooperate with any enquiry that body makes of us.